1. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume, and operational conditions. Orders are not shipped on weekends or public holidays.

2. Domestic Shipping

Domestic orders are shipped from local warehouses.

• Estimated domestic delivery time: within 5 days after shipment
  Delivery times are estimates and may vary due to weather, logistics delays, or other unforeseen factors.

3. International Shipping

International orders are shipped using standard international logistics services.

• Estimated international delivery time: within 7 days after shipment
  Delivery timelines may vary depending on destination country, customs clearance, and local carrier operations.

4. Shipping Rates

Shipping fees are calculated at checkout based on destination, shipping method, and order weight or volume. Shipping costs are displayed before order confirmation.

5. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in product or shipping prices.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Orders shipped to incorrect or incomplete addresses may be delayed, returned, or lost. Additional shipping charges may apply in such cases.

7. Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect address details, the order may be returned or discarded by the carrier. Reshipment may require additional fees.

8. Tracking Information

Tracking information may be provided once the order has been shipped. Tracking updates depend on the carrier and may not be available for all shipments.

9. Split Shipments

In some cases, orders containing multiple items may be shipped separately. Delivery times may vary for each package.

10. Delayed or Lost Shipments

Shipping delays may occur due to factors beyond our control. If a shipment is confirmed lost after investigation, an appropriate resolution such as replacement or refund may be provided.

11. Receipt of Goods

Customers are advised to inspect packages upon delivery. Any visible damage should be documented immediately. Acceptance of delivery indicates that the package was received in acceptable condition unless otherwise reported.

12. Force Majeure

Shipping and delivery may be affected by events beyond reasonable control, including but not limited to natural disasters, pandemics, labor disputes, or transportation disruptions.

13. Policy Updates

This Shipping & Delivery Policy may be revised at any time. Continued use of the website constitutes acceptance of the current policy.